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WCK Return Policy

You have 14 days to return unused items in original condition with receipt and original packaging for a refund in the form of the original tender (please see Return Authorization information below regarding online refunds - please note for online purchases the 14 days starts from the date on the receipt).

Store credit or exchange only for items returned within 30 days. For online purchases the exchange policy is 30 days from the date on the receipt. NO refunds or exchanges will be permitted without a receipt or gift receipt. For in store purchases as well as online orders being returned to a store location a copy of your receipt or gift receipt is required in order to process your return. For online purchases being returned via mail or for an online purchase requiring a refund (not store credit or exchange) a Return Authorization is required - please see below for more information.

Exchanges are processed as a new order. We will credit the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential.

After 30 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.

Sale and clearance items are FINAL SALE.

For safety, health & hygienic reasons, some products are final sale.

These products include, but are not limited to:

  • Car seats
  • Breast pumps & accessories
  • Bottles and Bottle nipples
  • Nursing pads and Nursing accessories
  • Pacifiers and Teethers
  • Bath tubs & Bathing accessories
  • Safety gates
  • Skin Care products
  • Potties
  • Special Order Items
  • Clearance items
  • Gift Cards
  • Mattresses

All items labelled "clearance" are final sale and cannot be returned or exchanged for store credit.

Sale items such as Deal of the Day items, promotions (that are not clearance) and certain 'in store specials' are eligible for returns. Please contact your local store or customer service for clarification if you are unsure if a product is final sale or not.

*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customerís expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.


SPECIAL ORDERS

All special order and furniture items are final sales and cannot be cancelled. Special orders are items that we do not have in our inventory and have an estimated order lead time. Once the items have been paid and ordered, they cannot be returned and are a final sale. You will be informed of the estimated order time for your items prior to completing the special order. Delivery times are estimated and not guaranteed. Please note that estimates are given based on information given by the supplier; WestCoast Kids is not responsible for supplier delays or back orders. As soon as the order arrives in store you will be contacted or it will be shipped to you.


CANCELLATION POLICY

With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.

Please contact us at 204-414-9100 or customerservice@westcoastkids.ca with your cancellation requests. We will notify you if your order is eligible to be cancelled. Please note that sending in a cancellation request does not confirm that your order has been cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to our return policy.


RETURN AUTHORIZATION

In order to return an item via mail or for online purchase requiring a refund (within the 14 day return policy) please contact our web team at customerservice@westcoastkids.ca. You will be sent a Return Authorization form that will need to be filled out in order to process your return.

Please note, refunds are issued once an item has been received and inspected at a store location. Any items that are sent that do not meet the requirements of a return will still be seen as a sold item and a customer service representative will be in contact.

Please note a Return Authorization is only required if you are returning your online purchase or gift via mail or if you are requesting a refund instead of a credit or exchange. If you are exchanging your items to a store location or looking for a store credit only a receipt or gift receipt is required.


CAR SEATS

All car seats are final sale and cannot be returned or exchanged. This policy is in effect to ensure that these seats have not been compromised in any kind of altercation; whether a minor car accident, being dropped or being compressed under other items in a garage, etc. We take the safety of your children very seriously and will not risk compromising your child's safety with a car seat that has already been removed from the store. Should your car seat have a defect you must contact the manufacturer's customer service as it is their discretion on how the problem will be rectified and we will only take back a car seat if advised to do so by the manufacturer.