As you may know, there is the potential for an upcoming disruption in Canada Post services. We have already taken measures to ensure your purchase is shipped by an alternate carrier, so you may continue placing orders as normal. Despite this change, all shipping fees will remain the same!
If you have any additional questions, please contact our Customer Service team at email@example.com. We apologize for any inconvenience and appreciate your patience. Thank you for shopping at Westcoast Kids!
*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customerís expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.
All in-stock items are shipped within 4-6 business days and you will be notified of any delay. Currently, orders are only shipped within Canada or the US. All orders are shipped via Canada Post or Purolator. If there is an issue with delivery times or availability, a West Coast Kids sales associate will contact you by phone or via email within 72 hours to discuss the shipping and delivery options. You will be emailed a tracking notification email once your order has shipped.
Please note that not all orders are shipped together. We strive to fill each online order in a timely manner and in order to do so some orders are shipped from multiple locations.
If there are any discrepancies with shipping amounts (or over-sized items that require shipping charges to be calculated after the order has been placed) a customer service representative will contact you via phone or email to discuss price changes or shipping options. If no shipping amount at all shows on your over-sized item (such as furniture. mattresses, bean bag chairs or a stroller/ car seat combo) a customer service representative will contact you via phone or email with the appropriate shipping amount. Both Purolator and Canada Post will attempt to deliver orders twice. A delivery notification will be left at your door if there is no answer and they will either try again or can be contacted to arrange a second attempt. If Canada Post and Purolator are unsuccessful in their attempts, packages are held at their depots and then shipped back to the store. In order to arrange a re-delivery, delivery charges will need to be paid again by the purchaser. Please note that all deliveries are shipped with "signature required".
Please note that at this time we are only able to ship furniture within Canada and cannot ship furniture to the United States. We apologize for this inconvenience.
FREE SHIPPING* when you spend $49 (pre-tax) or more
As a thank you for shopping with West Coast Kids we are pleased to offer Free shipping for all online orders over $49 (before taxes). Orders that qualify for Free Shipping will be sent via Canada Post standard/ expedited service (as of May 26, 2015)
"Free Shipping" offer excludes clearance items, all Furniture items, such as; cribs, beds, dressers, night tables, beanbags, all mattresses; twin, full and crib sized. These items will be noted in the product description. Free Shipping discount not applicable with returned merchandise. This offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. Free Shipping offer only applies to online orders and not orders placed in store. West Coast Kids reserves the right to cancel and/ or not ship an order at any time.
Shipping charges are based on Canada Post and Purolator locations. If your location is outside of their shipping areas there may be additional shipping charges that were not calculated with your initial order. This applies to orders that have received Free Shipping as well as those below the free shipping threshold. We will do our best to find a shipping rate that will work within the parameters of what was estimated but some items (oversized items shipping to rural areas, shipping to northern parts of the province, etc) are unable to be calculated by the system and need to be manually calculated by a staff member. We apologize for any inconvenience that this may cause and we will contact you as quickly as possible with shipping options.
With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.
Please contact us at 204-414-9100 or firstname.lastname@example.org with your cancellation requests. We will notify you if your order is eligible
Some areas of the country are excluded from our Free Shipping policy. Free Shipping is eligible for orders shipping within Canada.
These exception areas include: Yukon, Northwest Territories, Nunvaut & the following postal codes:
V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0E
R0B, R8N, R8A, R9A, R0L
T0H, T8S, T0G, T0A, T0P
S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
Newfoundland & Labrador
A0P, A0R, A2V, A0K, A0A
We ask that you inspect all furniture pieces upon delivery. If the products arrive damaged please sign for the item as ĎDamagedí and advise the driver. Please then contact the store that you purchased the furniture from or email email@example.com and advise of the damages so that we can proceed from there.
In the event of a manufacture defect, please contact the store that you purchased the furniture from or firstname.lastname@example.org . All manufacture defects must be reported no later than 14 business days from the date the item was shipped. We require our customers to take photos showcasing the damage/defect, a copy of the original receipt or copy of gift receipt, model number, manufacture date, and item description.
US-bound shipments do not include brokerage fees and any duty or customs charges involved in cross-border shipping. Shipments to the US over a certain value may attract the attention of the local Customs office; this is out of of control and all charges accrued from this are the responsibility of the receiver.
All returned items from the US need to be sent via US Postal Service. Any shipments returned via Fedex, Purolator or UPS can lead to brokerage charges which will also be the responsibility of the customer .