Frequently Asked Questions

All online order questions can be answered by our Customer Service Team. They can be reached at or 1-855-554-9443.

A special order is any item that is not in our inventory at the time of purchase and needs to be ordered on your behalf. Special orders are final sale and cannot be cancelled or returned. All Special Order items are noted on the product page with an approximate ETA. Please see our Returns & Exchanges section for more information.

Yes. Because of changing policies with credit card and payment providers, particularly Apple Pay and Afterpay, we must charge your payment method at the time of purchase. This prevents the authorization from expiring, which means we can get your order shipped as quick as possible. If you have any questions or concerns with the way we handle your order or payment, contact us at: or 1-855-554-9443.

Once your order has been processed and packaged in our warehouse, you will receive an email with all of the tracking information once the item(s) has shipped. If your order has multiple shipments (some items ship from different locations, or in separate boxes) you will receive tracking numbers for each portion of your order. Please note that multi-piece shipments may arrive on different days, or with different couriers.

We do our best to fulfill all orders as soon as possible, and we strive to ship in-stock orders within 4 business days. Items that are a Pre-Order or Special Order will take longer to ship as we must bring that inventory into our warehouse first. The approximate ETA's for Pre-Order and Special Order items are noted on the Product Page. If you have questions about the current ETA of your item, please reach out to our Customer Service team at: or 1-855-554-9443.

Order changes must be received within 1 hour of placement of the original order. Changes or requests made after 1 hour may not be accepted. If your order has already been shipped, you will need to refer to the Return Policies portion of our Customer Service page. Please send all order changes or requests to:

With our commitment to ship in-stock items as quickly as possible, we ask to have the cancellation request within 1 hour of placing the order. A member of our Customer Service team would be happy to try and accommodate you. They can be reached at or 1-855-554-9443.

West Coast Kids has carefully selected the fastest, most reliable shipping method for all of the products on our site. Your order may ship with UPS, FedEx, Purolator or Canada Post. Deliveries are made Monday to Friday, and typically our shipping partners do not deliver on the weekends. Our shipping partners will attempt to deliver orders once. A delivery notification will be left at your door if our shipping partners are unsuccessful in their attempt, packages are held at their depots for 3-7 business days and then shipped back to our warehouse. In order to arrange a re-delivery, delivery charges will need to be paid again by the purchaser.

Once your order has been received you may return it to us for a refund. Please note that final sale items are not eligible for returns or credits. For return instructions, please visit our Customer Service page at Returns & Exchanges. You have 14 days to return unused items in original condition with your receipt and original packaging. Store credit or exchange only for items returned within 30 days. This starts from the date that is stated on the order receipt for in-store purchases, and the date of delivery on the tracking for online orders. Shipping charges and Route Shipping Insurance fees are non-refundable.

If your order arrives and the packaging is clearly damaged please sign the delivery slip "Damaged" and contact our Orders Department (1-855-554-9443 or If the damages are not noticed until the package is opened, not to worry, please still let our Orders Department know. Please include your order number and contact information. Please note that in most cases, images of the damages are required. This is necessary for our records, the manufacturer's and the shipping carrier if an item was damaged in transit. Depending on the product and amount of damage or defect, a replacement part or a brand new unit will be sent to you as soon as possible!

For safety, health and hygienic reasons, some products are final sale. For a complete list please see our Returns & Exchanges section (Returns & Exchanges). Final sale items include (but are not limited to) car seats, breast pumps and accessories, personal care items, sale and clearance items, special order items, pre-order items and hygiene items.

Yes! We offer Buy Online, Pickup In-Store. During checkout, choose the store that you want to pickup from. If your preferred store is not listed then some item(s) in your cart is not available at that store. Check the Product Page for per-store inventory. After your order is placed, you will receive a second email alerting you that your order is ready for pickup. For store phone numbers and hours please see our Locations page: