Shipping & Handling

*Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

All in-stock items are shipped within 4-6 business days (Monday - Friday) and you will be notified of any delay. Currently, orders are only shipped within Canada or the US. If there is an issue with delivery times or availability, a West Coast Kids sales associate will contact you by phone or via email within 72 hours to discuss the shipping and delivery options. You will be emailed a tracking notification email once your order has shipped.

Please note that not all orders are shipped together. We strive to fill each online order in a timely manner and in order to do so some orders are shipped from multiple locations.

If there are any discrepancies with shipping amounts (or over-sized items that require shipping charges to be calculated after the order has been placed) a customer service representative will contact you via phone or email to discuss price changes or shipping options. If no shipping amount at all shows on your over-sized item (such as furniture. mattresses, bean bag chairs or a stroller/ car seat combo) a customer service representative will contact you via phone or email with the appropriate shipping amount. Our shipping partners will attempt to deliver orders twice. A delivery notification will be left at your door if our shipping partners are unsuccessful in their attempts, packages are held at their depots and then shipped back to the store. In order to arrange a re-delivery, delivery charges will need to be paid again by the purchaser. Please note that all deliveries are shipped with "signature required".

Please note that at this time we are only able to ship furniture within Canada and cannot ship furniture to the United States. We apologize for this inconvenience.

FREE SHIPPING* when you spend $49 (pre-tax) or more

As a thank you for shopping with West Coast Kids we are pleased to offer Free shipping for all online orders over $49 (before taxes). Orders that qualify for Free Shipping will be sent via standard service

"Free Shipping" offer excludes clearance items, all Furniture items, such as; cribs, beds, dressers, night tables, beanbags, all mattresses; twin, full and crib sized. These items will be noted in the product description. Free Shipping discount not applicable with returned merchandise. This offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. Free Shipping offer only applies to online orders and not orders placed in store. West Coast Kids reserves the right to cancel and/ or not ship an order at any time.

Shipping charges are based on our shipping partner's locations. If your location is outside of their shipping areas there may be additional shipping charges that were not calculated with your initial order. This applies to orders that have received Free Shipping as well as those below the free shipping threshold. We will do our best to find a shipping rate that will work within the parameters of what was estimated but some items (oversized items shipping to rural areas, shipping to northern parts of the province, etc) are unable to be calculated by the system and need to be manually calculated by a staff member. We apologize for any inconvenience that this may cause and we will contact you as quickly as possible with shipping options.

Cancellation Policy

With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.

Please contact us at 1-855-554-9443 or customerservice@westcoastkids.ca with your cancellation requests. We will notify you if your order is eligible

Exceptions

Some areas of the country are excluded from our Free Shipping policy. Free Shipping is eligible for orders shipping within Canada.

These exception areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:

  • British Columbia
    V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0E
  • Manitoba
    R0B, R8N, R8A, R9A, R0L
  • Alberta
    T0H, T8S, T0G, T0A, T0P
  • Saskatchewan
    S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
  • Quebec
    G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
  • Ontario
    P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
  • Newfoundland & Labrador
    A0P, A0R, A2V, A0K, A0A
  • Nova Scotia
    B0E

Furniture Inspection

We ask that you inspect all furniture pieces upon delivery. If the products arrive damaged please sign for the item as 'Damaged' and advise the driver. Please then contact the store that you purchased the furniture from or email customerservice@westcoastkids.ca and advise of the damages so that we can proceed from there.

In the event of a manufacture defect, please contact the store that you purchased the furniture from or customerservice@westcoastkids.ca . All manufacture defects must be reported no later than 14 business days from the date the item was shipped. We require our customers to take photos showcasing the damage/defect, a copy of the original receipt or copy of gift receipt, model number, manufacture date, and item description.

US-bound Shipment Information

US-bound shipments do not include brokerage fees and any duty or customs charges involved in cross-border shipping. Shipments to the US over a certain value may attract the attention of the local Customs office; this is out of of control and all charges accrued from this are the responsibility of the receiver.

All returned items from the US need to be sent via US Postal Service. Any shipments returned via Fedex, Purolator or UPS can lead to brokerage charges which will also be the responsibility of the customer.

Product Restrictions

Some products may be prohibited from crossing to the United States (or other countries) and may be subject to being detained at the border. To prevent this risk, WestCoast Kids retains the right to void any order that has products that fall under this category. Car seats, all furniture items, high chairs, and any other products that are required to pass Health inspections and standards before entering a country are included.

In Store Pick Up

At this time IN STORE PICK UP is not available for online purchases.

If you would like to arrange an in-store pick up please call one of our store locations and a customer service representative will be happy to help you.

If you are looking to do an in-store purchase for a baby registry please call one of our store locations and a customer service representative will be able to go over the registry with you and provide you with an in-store pick up or "hold for pick up" purchase option.