West Coast Kids Registry FAQ

Ready to register for baby? A baby registry is a great way to let your friends & family know how they can help you to get prepared for your new arrival. By registering at West Coast Kids, you can be confident that you will be selecting the best products by trusted brands that will help to make parenting a little bit easier! Plus, take advantage of the many items that are #WCKexclusive!

Registry FAQ’s

How do I start a gift registry?

  1. Click on the “Present Icon” located at the top right hand corner of any page on the West Coast Kids website or on the home page
  2. Select “Create a New Registry”
  3. To create a registry you first have to create a WCK Account. If you already have an account, sign in to your account and select the GIFT REGISTRY icon on the left-hand menu
  4. If you do not already have an account, create one by inputting your name and email address. Once you have completed this you will receive a Welcome Email from West Coast Kids. After creation, sign in and go to the Gift Registry icon on the left-hand menu
  5. Enter all of the information for your registry and then you can start adding products!

What is the difference between a public and private registry?

A public registry is one that can be viewed and searched on West Coast Kids website.

A private registry can only be accessed by guests that have been given the exact registry link from the registrant or by logging in to your registry account.

What if I have started a registry but don’t want people to view it yet?

If you are not ready to share your registry yet you can hold off on sharing it until you are set to go. You can also keep a registry as ‘private’ until you are ready to share it.

To change a registry from Private to Public (or vice versa), log in to your account, select EDIT and change

What if I don’t know my baby shower event date yet?

An event date can also be your due date. The date entered ideally would be prior to when you would want to have all items for your baby purchased. You can always change this date once you know when your shower will be (please note the date cannot be changed once it has past)

How do I access my registry?

  1. Click on the “Present Icon” located at the top right hand corner of any page on the West Coast Kids website or on the home page
  2. Select “Manage a Registry”
  3. Sign in using your email address

I can’t see my registry online. What do I do?

You may have made your registry private by mistake.

Log into your account, select EDIT and double check that it says Public. If it does say Public and you still can’t see your registry please contact our Customer Service team at [email protected] and we will be happy to assist you!

How do I add products to my registry?

Once you are signed into your account you can peruse the website and add items as you go. Simply select the item you want and the desired quantity, select “Add to Registry” and you are all set! If you don’t want to go into each product page feel free to use our Quick View by hovering over the product to add products even faster!

Do you have the same items in store as online?

Not all of the products that we carry in store can be found online. We carry an extensive assortment of furniture and unique décor items that are only available in stores. If there is an item on your registry that is only available in store it will still show up on your registry and will specify that it is in store only. Not to worry, your friends and family are still able to purchase these items by calling or visiting one of our store locations.

How can I make changes to my account information?

Sign into your account (see “How do I access my registry”) and select the EDIT icon.

How do I delete something from my registry?

Sign into your account (see “How do I access my registry”) and select Manage Items. Quantities can be updated, products can be deleted and once you are finished just press “Update Gift Registry” and you are all set!

How do I share my registry with friends and family?

Sign into your account (see “How do I access my registry”) Select “Share”. Add as many recipients as you like (the persons name and email address is required) and the registry information will be sent straight to them. If you would prefer to send it separately you can provide your registry number or registry URL to your friends and family.

What if I notice an item I have received is not marked as fulfilled on my registry?

If someone has purchased something for you but not through your registry it will not be marked as fulfilled. If you notice this please contact our Customer Service team and they will be able to assist you.

What happens when someone buys something off my registry?

When a gift is purchased off your registry you will receive an email notification letting you know that the purchase has been made. If it is an online order you will receive tracking information once the order is on route.

Can I return a registry gift I have received?

All gift purchases off registries can be returned for a store credit up to 30 days after the date of purchase. A gift receipt or proof of purchase (don’t worry, if it was purchased from us we will do our very best to track down a receipt) is required.

What if I receive a gift from someone that they have purchased from a different retailer?

You can remove this item off your registry by logging into your account and selecting “Manage Items”. Scroll down to the item and delete it so that it is no longer visible on your registry. Items that have been purchased from other retailers can be deleted but cannot be marked as fulfilled by WCK staff.

What if I receive duplicate gifts?

Unfortunately duplicate purchases can happen occasionally but if the purchase is from your registry it can be returned for a store credit up to 30 days after the date of purchase. A gift receipt or proof of purchase (don’t worry, if it was purchased from us we will do our very best to track down a receipt) is required.

How do I delete or cancel a registry?

Sign into your account (see “How do I access my registry”) and select Delete.

How long after my event date will my registry be available?

Your registry will be accessible up until the date of your event. After your event date the registry can be viewed for one year after the event date

I am having my second baby and want to see what I registered for with my first child. What can I do?

If you would like assistance in retrieving a registry that is older than 1 year old please contact our Customer Service Team at [email protected] and they will do their very best to assist you with this.

What if someone buys me something that is not on my registry?

If someone purchases something for you online you will receive tracking information once it is on route (if it is being shipped to you). If it is an in store purchase there is no notification of this unless the purchaser has requested to let you know.

I’ve created a registry and my guests are unable to find my registry to purchase off it. Why would that be?

You may have made your registry private by mistake. Log into your account, select EDIT and double check that it says Public. If it does and you still can’t see your registry please contact our Customer Service team at [email protected] and we will be happy to assist you!

I am trying to add an item to my registry but there is no “Add to Registry” button. What can I do?

Please contact our customer service team at [email protected] or one of our store locations and we will be happy to help!

Can I add pre-order items to my registry? What happens with these items if they are ordered for me?

Definitely!! Pre-order items are usually high-demand products that everyone is waiting for!! If a pre-order item is purchased off your registry they will be shipped as soon as they arrive at any of our locations making you one of the first to receive the product!

Gift Givers FAQ

How do I find a registry?

  1. Click on the ‘Present Icon’ located at the top right hand corner of any page on the West Coast Kids website
  2. Search for a registry by either name/ email or registry ID
  3. a. By Name: Enter at least three letters for either the first or last name of the registrant
    b. By Email: Enter the email address of the registrant
    c. By Registry ID: Enter the 5-digit registry number provided to you by the registrant
  4. Once the results are shown, click VIEW beside the registry that you would like to view

How do I make a purchase off a gift registry?

Once you have selected a registry to purchase (see “How do I find a registry”), simple entered the desired quantity for any or all of the products that you wish to purchase and then select “Add to Cart”

How do I get more information about the products I want to buy?

When you are viewing a person’s registry, click on the name of the product. The product information page will open.

If you do decide to purchase this product after viewing it, make sure to add it to your cart from the registry page and not the product page to ensure that it is applied to the Baby Registry.

What address should I ship the gift to?

You can choose to send the product to any address you like! To send the product directly to the registrant, select “ship to recipient address” during the check out process. If you would like to have it shipped to your own address please ensure that you are still purchasing through the recipients registry and just make the shipping address the same as the billing address.

Please note that, at this time, we do not offer in-store pick up for online orders. If you would like to have something held for pick up at a store location please call the location nearest you to inquire on availability

I forgot to put my personal message! What can I do?

If you forgot to enter a gift message during the check out process and would like to do so, please email [email protected] as soon as possible and we will do our very best to ensure it is included with the purchase. The purchaser’s name will always be included when a product is sent .

Please note, we are unable to include a message sent after the check out process in the event that the products have already shipped.

I put the wrong address! How can I change where I want the purchase shipped to?

No problem! Email our Customer Service team at [email protected] as soon as possible and we will update the shipping address. If the product has already shipped we are unable to re-direct after it has left.

How do I buy something if it says “Currently unavailable online”?

Some of our items may be unavailable online but are available in the store. Call our Customer Service team at 1-855-554-9443 or the location nearest to the registrant to place the order. If the product is still out of stock at store level, we would be happy to order it for you or help you with looking at an alternative gift option

What happens if I buy something that says “Pre Order”?

Guarantee being one of the first to receive the latest products by pre-ordering through West Coast Kids! If you purchase a gift that is a pre-order, it will be shipped to the registrant as soon as they arrive!

Will the registrant be notified that something was purchased for them?

Yes! When a purchase is made on a West Coast Kids registry, the registrant will receive an email letting them know that something that been purchased from their registry.

If the purchase is being shipped to the registrant, they will also receive a shipping notification once the product is on route to them.

What if I don’t want the registrant to know that I bought the gift?

If you would prefer to surprise the registrant with your gift please call one of our store locations and they would be happy to help you with this!